Customer Testimonials
Excellent service. Easy In & Out everyone was so kind. Thank you!! Hope you all have a wonderful week!!
I always feel welcomed at the dealership. When I come up there for service I can talk with Alan who was my salesman. It's good to be remembered when you arrive. I recently my had my 2025 Silverado 1500 and 2021 Tahoe serviced. The only issue I had was that the technician failed to put my oil cap back on. My check engine light came on and the code was a P0106. I had air induction and also a transmission code as well. Once I found the oil cap I put it on, I clear the code and the code didnt pop ... Read More DealerRater - Aug 14, 2026
They helped me when I needed an unexpected repair and new to the area. I appreciated the ride to and from and the overall friendliness.
I want readers to know how great the service department at Sannsing Chevrolet is. Quality repair that is generally delivered ahead of any projected schedule. They even provided transportation to my rental car. Mark is totally communicative and fully explains the problem and his solution.Then the techs go to work and deliver my better than new vehicle ahead of time. Can't say enough about the entire team.Thank you all
Greg and the service team are outstanding. During a previous visit, I also had a great experience with the parts department.
Made a appointment a week earlier to replace two new batteries I bought there truck was there 5 days Greg the service advisor said on Wednesday they were working on it never heard back I picked up my truck of Friday they never worked on it at all worst service ever. Before that I called to buy a truck was told they would find me what I wanted never heard back to this day. I will never go back to this dealership for anything
Great service on the Rango. Terrible customer service experience, Dealership Greediness shown with the Malibu worked on for recall. Very disappointed as this is my dealer for one of my own personal vehicles. Service line member Gregg or Craig very disrespectful to my Wife during exit after recall on vehicle was completed and wouldn’t even jump the vehicle to see if repairs had fixed the vehicle?? Wanted to charge Diagnostic fee to jump the vehicle?? Stay away from this Guy when going in for usual services. Besides those disgusting actions everything else was okay. Check in, service, and vehicle ... Read More DealerRater - Aug 8, 2026
Waiting room was clean and refreshments offered. Staff was polite. Access to the facility was convenient
Arrived at 9:43am, service appointment at 10:00am, truck didn't move until I reminded service that they forgot me at 10:51am. Service said that my Fleet EmKay hadn't approved the service. Once I called EmKay they immediately approved service. I was notified at 1:18pm by text that service was finished, no phone call. Everyone was apologetic but that didn't solve time lost. I choose Sandy Sensing because they were an EmKay preferred provider. I'll go back because of EmKay, not my own volition.
The staff were kind and professional, which is an unbeatable combination. They helped me beyond my expectations.
The services and personnel were prompt and courteous and attentive! I will be bringing my Buick back.
Was able to get a service appointment timely and service was performed as scheduled and advisor provided updates.
Great customer service all around. Mr. Bill was amazing with explaining everything in detail. What a quick and easy service!
I am impressed with my salesman, Big Al! He let me test drive a wonderful vehicle that I ended up buying!
Love it, Steven is the best!he always takes care of me for the last 15 years
Great service while on vacation! Took care of it quickly! We appreciate you all for your help!
Sandy Sansing Chevrolet saved my family a lot of trouble and frustration! Our car broke down in gulf shore the day we were driving 8 hours back home, they diagnosed and fixed the issue same day! Greg worked diligently to get us on the road and we won’t ever forget that; I give my highest recommendation on working with this dealership.
The staff at Sandy Samsung Chevrolet in Foley is always top notch professional. Oil change and tire rotation in less than an hour, you can’t beat that.
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Can’t say enough good things about the service department. Ms. Mary, Greg, and Ryan went above and beyond to ensure our car issues, while out of town, were handled like life-long customers. Excellent!
Awesome service and employees. My oil change was well done. Thank you. Would recommend to anyone.
My first time using Sandy Sansing. I chose the Foley chevrolet location because of it being local. My experience was very smooth from finding the vehicle I wanted and loved!! To now I have had my first maintenance and that was performed perfectly! Thank you Sandy Sansing!
I am grateful to Mark for noticing that I needed immediate service after submitting a service ticket through the app for a water in fuel message. The app was trying to schedule out for September, and I didn't realize that. He called and was able to get me in right away. After moving here from Texas 6 months ago, I am glad there is a shop closer than Daphne to take my truck to. He was very helpful and upfront about potential costs. The repair turned out to be a faulty sensor and was covered under warranty, thank goodness.
They did a great job working with GM on our warranty work. We will continue to use them in the fiture
Outstanding customer service from all the staff at the dealership. I took my vehicle for a routine oil change and complimentary inspection. My service representative called and told me that 2 filters were in need of replacement. I told him to go ahead and replace them. About an hour later, he called me again and told me that my car was ready. I highly recommend this dealer’
Sandy Sansing has a great service department. The service writer techs are the best Mark was great.
I am having a really bad experience, very disappointed with damage to my car. Missing parts, scratched paint, unfinished repairs, neglected condition and lack of cooperation to address any issues or concerns I have.
Everyone was polite. Service was done quickly. Sooner than I expected. Noticed that I needed an air filter and had it replaced. All was good.
Great representatives and great service. My dad loved his experience with Sandy Sansing customer service.
Mark, my service tech, was amazing and kept me informed during the process of having my vehicle repaired
Waited almost 3 hours for an oil change. The advisor told me after the fact that a previous car that they had issues with backed them up. My advice would be to tell a customer that you’re backed up so they can reschedule. I’m a few weeks off of Back surgery and the last thing I wanna do is wait in a waiting room for three hours for an oil change. The vehicle was purchased at this dealership and all service has been there ever since. I will not be back for service or anything else.
Hour 50 minutes for an oil change with appt I made a week ago. Geez
Always friendly people they always greet with a smile .They are very prompt in getting the service completed .
Could be a little faster as far as wait time. Overall service is very good.
I purchased a new 2025 Tahoe. With less than 7000 miles, the 3.0 Duramax diesel engine died. The local Chevy dealer is Sandy Sansing in Foley Alabama although I did not purchase the vehicle there.
Greg, service, was fantastic! After diagnostics, told me of the issue- that blew my mind!! He gave me a 4 week rough timeline to get paperwork done with Chevy and a new engine shipped in. Chevy came through on warranty without any issue. ( there is a service bulletin on this problem. Of course, not all vehicles are affected- my luck!)Once the engine was in, Greg gave another estimate ... Read More DealerRater - Jul 13, 2026
I had an appointment for an oil change, arrived early, they took my vehicle, then over 2 hours later I cashed out. No communication, just very POOR SER ICE!!!
angie is superstar with her assistance and brad was in full support as well thanks guys for your help
Very thorough. Made it easy and employees were very helpful and courteous. They work like a well oiled machine. Special thanks to Mark, Clair and Connie in service dept.
Service department had warned me saying it may take awhile before my truck would be fixed. Which I understand but with in three working days they had it done. They got it fixed a lot earlier got my truck back and everything is great. Great team they have there and I’ll continue to bring them business.
Ryan, the service manager, and Greg, the service writer were excellent. I was on a work trip and they were able to diagnose, order parts, and fix the issue quickly and efficiently. The best part? I don’t have a Chevy, I have a Cadillac, and they were still able to get it fixed and get me on the way all under warranty. If you live near this gem of a dealership, you’re very lucky
I’m happy with the service we received at Sandy Sansing Greg Norris was very helpful. He did what he said he would do and the work was completed on time. The price was reasonable, and the car was clean when they returned it to us.
Very courteous staff. My wife and I are down here from Ohio on vacation, we experienced some trouble with our truck. Gregory Norris was our service advisor, he was up front and stated they were very busy and wasn’t sure he could get to the truck by the time our stay was over but he said “well give it our best shot”. To my surprise the next day I received a call from Gregory, he said your truck is done, he went over what was wrong, fixed the problem. Well done Sandy Sansing Chevrolet.
Greg was great and kept me updated with the process. Was easy to work with.
This was our third service experience with Sandy Sansing. Each one has been excellent. Very efficient and everyone was very pleasant. We will definitely use them again.
Service department was prompt and performed.all.services that I requested. My truck was returned clean and ready to go.
Greg went above and beyond to help with my service warranty work . Top notch service and would highly recommend.
The service advisor was very knowledgeable about the process of getting my vehicle in and repaired and the work was fast and accurate.
Very professional! From the greeter to Mark Bensinger, the service advisor, it was an excellent experience!
Everyone is friendly and kind and courteous. I enjoyed my experience. The repairs were done in a timely manner
Very fast and efficient, knowledgeable and helpful, mindful of the schedule and kept me informed—
I dropped my truck off the Tuesday after Memorial Day. My estimated showed to be delivered by 5 PM that Friday so I did a 4 day rental from Hertz….16 days later my truck was finally ready. That cost me 12 days of extra car rental at $40 per day.
The repairs were fine, Greg the service guy was good and returned all my calls. However, the service dept failed in timeliness. I see all of your tv ads and yet once you have a customer “in the house” you completely drop the ball and cost me $500 more in auto rental.
Sandy gets an ... Read More DealerRater - Jun 13, 2026
Friendly,helpful,trustworthy, likeable,very knowledgeable,down to earth people. Wish I lived closer. We were out of luck and they came to our rescue. Thanks to Mark in the service department. Made a new friend! Will always be grateful!
Service department does an amazing job. Friendly and efficient. I recently had a slight problem after an oil change and Ryan took care of it right away. Extremely satisfied with the results. Highly recommend!
My experience with your dealership was very positive with a bad situation for me. I was staying at orange beach when my check engine light came on in mid April. A mechanic checked the light and it showed a faulty fuel injector as well as a couple of sensor’s. By the end of the week I had towed my truck to your dealership because the engine light was now blinking and the truck was running horribly.
Mark Bessinger was the representative that I was dealing with once my vehicle was brought there. He has been very good to deal ... Read More DealerRater - Jun 11, 2026
Very nice, fast response time. They immediately looked at my car and let me know what was wrong. 10/10 would recommend
Professional service staff. Friendly and honest. Greg Norris is especially top notch. He always takes good care of me and I'm extremely grateful.
I was given a quote of 49.95 & my bill ended up being $148 with no extra work being done. Sandy Sansing company is too big. When I looked them up for a 6,000 mile maintenance, there were too many choices to pick from on Google Maps. When I chose one, it really was the wrong one but no one said anything. When my service ended, they said they couldn’t complete the job & I needed to go somewhere else for that. I almost left in tears.
Sandy Sansing's service department has always done a great job taking care of my GM vehicles.
Quoted me 1200 for a 90 dollar fix after my 2500 dollar warranty didn’t cover it. I declined the service and was only charged $250 for them to plug their little computer stick in and tell me the problem. I thought something much worse was wrong and wanted to take it to them immediately hoping the warranty would cover inspection and the work but will never be back.
The service writer Mark did a great job of keeping me informed of what was being done. Got my truck back sooner than expected. Very happy with Sandy Sansing and will continue to do business with them.
They treat you like a nobody! I brought a black widow top of the like truck and they didn’t honor my purchase agreement when it was time for my truck to get worked on
Very friendly and efficient. Definitely caters to the customers. Have snacks,coffee,and water. Clean restrooms.
Very curteous staff from the making of the appointment on the phone all the way up to the staff in the service department. Appointment was started on time and service was completed in about an hour. Great job. I would highly recommend this dealership.
I left my vehicle to be looked at for an intermittent a/c issue. No communication as to what all was actually checked other than my freon was low. Now my a/c doesn’t work at all, i guess they evacuated the system to weight it & never put it back in after i refused to have it charged per there recommendation.
Connie and the service advisor worked very hard to help me get my blazer fixed and returned home.
Out of town or in had a check engine light throw on a 2500 diesel my service advisor was Gregory Norris who was able to get me in and out the very next day. Greg is super professional easy to talk to and communicated very well couldn't of expected the above and beyond service I was shown.
I recently had a great experience with your service department. Had to have my truck towed in, and I was really worried about cost of repairs and time without my vehicle. My Service Advisor Greg took great care of me and kept me informed every step of the way. I believe he helped keep the cost as low as possible; he and the technicians also got to work quickly and got me my truck back within a couple days. Overall it was a five star experience. Thank you!
Took care of every aspect from choosing to financing and was helpful, respectful and clearly loved their job and ensuring a fantastic car buying experience. The speed was another thing that sticks out. Shortest amount of time spent on each and every step ever! The entire team values your time as if they WERE you!
Sales guy was very helpful and didn’t pressure me making a sale. My first service with oil change, went smooth I was in and out within an hour..
Typically I dread my oil changes because it takes way too long at other dealerships I’ve been to.. I was in and out of here in 45 minutes.
Had a 8am appointment for service and transmission flush. Called in at 3pm and they were just starting. Charged me 3% for using my credit card.
Very professional and helpful! Wayne and staff went over and above! They made it a very easy and enjoyable purchase!
Always friendly and professional service and sales. We have purchased three vehicles from Wayne, and we will remain loyal!
Clean polite professional ,showed how essential features worked even adjusted seats and mirrors and even helped with cell phone hook up
Will was amazing, fast efficient and knowledgeable! Will be the only dealership I get my Chevy serviced or repaired at from now on!
Had my regular maintenance done including tire rotation, the next day a tire sensor went out. A few days later another went out. Called the dealership, said they’d take a look. Claimed it was nothing they did. When I turned my car on to drive away, all 4 sensors were out. This is not a coincidence. They were more than likely damaged. They did not offer to correct the issue! Once this car maintenance plan is over, I will not return.
Very Friendly and helpful staff, nice and comfortable waiting area. I will definitely be going back.
Even with a service appointment, it took 3 days for diagnosis. Then another 5 days to replace a thermostat and purge solenoid valve that were charged as a 3-hour job. If repair only takes 3 hours, why do you need to keep car for 8 days (10 including weekend)?
Note too that thermostat part was sent to Foley from Pensacola location. I spoke to parts manager at Pensacola location who said part could be sent to Foley in one day.
Foley service technician Greg was not proactive in communicating.
I have owned Chevys for the last 30 years and have always serviced them at a dealership. ... Read More DealerRater - May 8, 2026
Gary and Ryan in the Service Dept both care about making sure you are satisfied with the service received. They both go above and beyond to make sure everything is done right. It’s great to see a dealer that truly cares. Thank you.
Easy to make appointment. Very short wait and service performed quickly with no problems and.......no bill at the end!
I’m new to the area they treated me like I was at home .Sandy Sansing definitely has my services
I made an appointment and checked me in on time. Friendly representative took the car. The car was serviced within the time of estimation.
I felt that 300 dollars for a fuel filter change was excessive. I have had this service done at a ford dealer for far less. I will not return again.
They got us in right away while we were on vacation and replaced 2 batteries in our truck under warranty. Saved our vacation
I have to give credit where it’s due: Greg Norris, our service manager, was responsive and helpful getting our out-of-town repair scheduled on short notice. That part was handled very well while we were in town.
However, the repair itself was not. Sandy Sansing Chevrolet diagnosed our 2017 GMC Yukon Denali’s power steering problem as needing a new wiring harness. After a $200 diagnosis fee and over $800 in parts and labor, we were told it was fixed. It immediately failed again within an hour.
Granted, the truck has higher mileage, but with all their GM scanners and being part of ... Read More DealerRater - Apr 24, 2026
Overall, four stars. Service is excellent once the vehicle is in the door. Getting the vehicle in the door can be challenging, which is why I take care of generic service like oil changes elsewhere.
To set up this particular appointment, service had me first call parts for some items while service called for others, had to wait for service (who was waiting for parts) to call me to set a date, etc. It is was disjointed and I had no idea when I would be able to get my service.
Like I said, overall a good outcome, but it ... Read More DealerRater - Apr 24, 2026
Took our vehicle in for a 15,000 mile oil change and tire rotation.. They did the work requested. The dealership provided Uber, transportation home and back to pick up the car. That was appreciated.
This is now the fourth time I’ve brought my vehicle in for service, and once again, my tires were not rotated. This time, I was told it’s because the tires are “outdated.” That makes absolutely no sense to me—if the tires were already considered outdated, then why was I sold the car this way and a maintenance plan that’s supposed to cover services like tire rotation?
On top of that, there were multiple times I couldn’t even schedule maintenance because they were fully booked, which forced me to pay out of pocket for oil changes. ... Read More DealerRater - Apr 24, 2026
Upon arrival for my service appointment, I had a few questions and all were answered to my satisfaction.
Service Department issues with communication on a service charge for a transmission problem that is under warranty. Had to go to another Dealership to get it fixed under warranty. Still no response from the service department for a refund for the diagnostic fee.
I needed an oil change before heading home to Iowa. Scheduling was easy, they did quality work, have a comfortable waiting area, and friendly staff. The appointment took a little longer than expected but they treated me right for the inconvenience. Ill have no problem going back to them next year.
Great Service! The team did a great job! They got me in an out in an hour!
Prompt service by knowledgeable staff. Great price, less than I expected . Only Sandy Sansing service.
Polite, quick, and done a good job, they went above what we expected we will be back everytime we need something
Job was completed in a reasonable time and I received good information about my vehicle.
The greeter was not very friendly or welcoming, The service writer was not very personable. The ladies in the payment area were very friendly and polite consistently asking everyone in the waiting area if we needed anything. Used to be you get your car returned at least vacuumed and protective material was on driver seat and floor board. After leaving and reflecting on my experience to complete this survey, I felt like I was getting an oil change at Walmart and paying twice the price.
We had an outstanding experience at Sandy Sansing Car Dealership. From the moment we walked in, the team made us feel welcome and valued. The entire process was smooth, professional, and stress-free.
A special thank you to our service advisor, Mark Bensinger, who truly went above and beyond. He was knowledgeable, honest, and kept us informed every step of the way. It’s rare to find someone who genuinely cares about their customers, and his attention to detail and commitment to great service did not go unnoticed.
I highly recommend Sandy Sansing to anyone looking for top-notch service and a ... Read More DealerRater - Apr 11, 2026
Alan the salesman is great. Came away with a new friend. Service department is also great. When I had no way home after a drop off they furnished an Uber to take me home and return me when the service was complete the next day.
The communication and service was top level! Mark Bensinger was my service advisor and he is my HERO! Absolutely the best!
My wife’s car had an issue late in the evening. We had it towed to Sandy Samsibg Chevrolet in Foley. Al.. The service manager called me the next morning, gave me their diagnosis, and when I agreed, they ordered the parts and fixed her car. The repair was made, the car was clean, and we were delighted.