Customer Testimonials
Service department had warned me saying it may take awhile before my truck would be fixed. Which I understand but with in three working days they had it done. They got it fixed a lot earlier got my truck back and everything is great. Great team they have there and I’ll continue to bring them business.
Ryan, the service manager, and Greg, the service writer were excellent. I was on a work trip and they were able to diagnose, order parts, and fix the issue quickly and efficiently. The best part? I don’t have a Chevy, I have a Cadillac, and they were still able to get it fixed and get me on the way all under warranty. If you live near this gem of a dealership, you’re very lucky
I’m happy with the service we received at Sandy Sansing Greg Norris was very helpful. He did what he said he would do and the work was completed on time. The price was reasonable, and the car was clean when they returned it to us.
Very courteous staff. My wife and I are down here from Ohio on vacation, we experienced some trouble with our truck. Gregory Norris was our service advisor, he was up front and stated they were very busy and wasn’t sure he could get to the truck by the time our stay was over but he said “well give it our best shot”. To my surprise the next day I received a call from Gregory, he said your truck is done, he went over what was wrong, fixed the problem. Well done Sandy Sansing Chevrolet.
Greg was great and kept me updated with the process. Was easy to work with.
This was our third service experience with Sandy Sansing. Each one has been excellent. Very efficient and everyone was very pleasant. We will definitely use them again.
Service department was prompt and performed.all.services that I requested. My truck was returned clean and ready to go.
Greg went above and beyond to help with my service warranty work . Top notch service and would highly recommend.
The service advisor was very knowledgeable about the process of getting my vehicle in and repaired and the work was fast and accurate.
I brought my vehicle in for a recall notice, the work was completed very quickly. The service department ran smoothly. The service advisor was very knowledgeable and helpful in informing me of the process.
Very professional! From the greeter to Mark Bensinger, the service advisor, it was an excellent experience!
Everyone is friendly and kind and courteous. I enjoyed my experience. The repairs were done in a timely manner
Very fast and efficient, knowledgeable and helpful, mindful of the schedule and kept me informed—
I dropped my truck off the Tuesday after Memorial Day. My estimated showed to be delivered by 5 PM that Friday so I did a 4 day rental from Hertz….16 days later my truck was finally ready. That cost me 12 days of extra car rental at $40 per day.
The repairs were fine, Greg the service guy was good and returned all my calls. However, the service dept failed in timeliness. I see all of your tv ads and yet once you have a customer “in the house” you completely drop the ball and cost me $500 more in auto rental.
Sandy gets an ... Read More DealerRater - Jun 13, 2026
Friendly,helpful,trustworthy, likeable,very knowledgeable,down to earth people. Wish I lived closer. We were out of luck and they came to our rescue. Thanks to Mark in the service department. Made a new friend! Will always be grateful!
Service department does an amazing job. Friendly and efficient. I recently had a slight problem after an oil change and Ryan took care of it right away. Extremely satisfied with the results. Highly recommend!
My experience with your dealership was very positive with a bad situation for me. I was staying at orange beach when my check engine light came on in mid April. A mechanic checked the light and it showed a faulty fuel injector as well as a couple of sensor’s. By the end of the week I had towed my truck to your dealership because the engine light was now blinking and the truck was running horribly.
Mark Bessinger was the representative that I was dealing with once my vehicle was brought there. He has been very good to deal ... Read More DealerRater - Jun 11, 2026
Very nice, fast response time. They immediately looked at my car and let me know what was wrong. 10/10 would recommend
Professional service staff. Friendly and honest. Greg Norris is especially top notch. He always takes good care of me and I'm extremely grateful.
I was given a quote of 49.95 & my bill ended up being $148 with no extra work being done. Sandy Sansing company is too big. When I looked them up for a 6,000 mile maintenance, there were too many choices to pick from on Google Maps. When I chose one, it really was the wrong one but no one said anything. When my service ended, they said they couldn’t complete the job & I needed to go somewhere else for that. I almost left in tears.
Sandy Sansing's service department has always done a great job taking care of my GM vehicles.
Quoted me 1200 for a 90 dollar fix after my 2500 dollar warranty didn’t cover it. I declined the service and was only charged $250 for them to plug their little computer stick in and tell me the problem. I thought something much worse was wrong and wanted to take it to them immediately hoping the warranty would cover inspection and the work but will never be back.
The service writer Mark did a great job of keeping me informed of what was being done. Got my truck back sooner than expected. Very happy with Sandy Sansing and will continue to do business with them.
They treat you like a nobody! I brought a black widow top of the like truck and they didn’t honor my purchase agreement when it was time for my truck to get worked on
Very friendly and efficient. Definitely caters to the customers. Have snacks,coffee,and water. Clean restrooms.
Very curteous staff from the making of the appointment on the phone all the way up to the staff in the service department. Appointment was started on time and service was completed in about an hour. Great job. I would highly recommend this dealership.
I left my vehicle to be looked at for an intermittent a/c issue. No communication as to what all was actually checked other than my freon was low. Now my a/c doesn’t work at all, i guess they evacuated the system to weight it & never put it back in after i refused to have it charged per there recommendation.
Connie and the service advisor worked very hard to help me get my blazer fixed and returned home.
Out of town or in had a check engine light throw on a 2500 diesel my service advisor was Gregory Norris who was able to get me in and out the very next day. Greg is super professional easy to talk to and communicated very well couldn't of expected the above and beyond service I was shown.
I recently had a great experience with your service department. Had to have my truck towed in, and I was really worried about cost of repairs and time without my vehicle. My Service Advisor Greg took great care of me and kept me informed every step of the way. I believe he helped keep the cost as low as possible; he and the technicians also got to work quickly and got me my truck back within a couple days. Overall it was a five star experience. Thank you!
Took care of every aspect from choosing to financing and was helpful, respectful and clearly loved their job and ensuring a fantastic car buying experience. The speed was another thing that sticks out. Shortest amount of time spent on each and every step ever! The entire team values your time as if they WERE you!
Sales guy was very helpful and didn’t pressure me making a sale. My first service with oil change, went smooth I was in and out within an hour..
Typically I dread my oil changes because it takes way too long at other dealerships I’ve been to.. I was in and out of here in 45 minutes.
Had a 8am appointment for service and transmission flush. Called in at 3pm and they were just starting. Charged me 3% for using my credit card.
Very professional and helpful! Wayne and staff went over and above! They made it a very easy and enjoyable purchase!
Always friendly and professional service and sales. We have purchased three vehicles from Wayne, and we will remain loyal!
Clean polite professional ,showed how essential features worked even adjusted seats and mirrors and even helped with cell phone hook up
Will was amazing, fast efficient and knowledgeable! Will be the only dealership I get my Chevy serviced or repaired at from now on!
Had my regular maintenance done including tire rotation, the next day a tire sensor went out. A few days later another went out. Called the dealership, said they’d take a look. Claimed it was nothing they did. When I turned my car on to drive away, all 4 sensors were out. This is not a coincidence. They were more than likely damaged. They did not offer to correct the issue! Once this car maintenance plan is over, I will not return.
Very Friendly and helpful staff, nice and comfortable waiting area. I will definitely be going back.
Even with a service appointment, it took 3 days for diagnosis. Then another 5 days to replace a thermostat and purge solenoid valve that were charged as a 3-hour job. If repair only takes 3 hours, why do you need to keep car for 8 days (10 including weekend)?
Note too that thermostat part was sent to Foley from Pensacola location. I spoke to parts manager at Pensacola location who said part could be sent to Foley in one day.
Foley service technician Greg was not proactive in communicating.
I have owned Chevys for the last 30 years and have always serviced them at a dealership. ... Read More DealerRater - May 8, 2026
Gary and Ryan in the Service Dept both care about making sure you are satisfied with the service received. They both go above and beyond to make sure everything is done right. It’s great to see a dealer that truly cares. Thank you.
Easy to make appointment. Very short wait and service performed quickly with no problems and.......no bill at the end!
I’m new to the area they treated me like I was at home .Sandy Sansing definitely has my services
I made an appointment and checked me in on time. Friendly representative took the car. The car was serviced within the time of estimation.
I felt that 300 dollars for a fuel filter change was excessive. I have had this service done at a ford dealer for far less. I will not return again.
They got us in right away while we were on vacation and replaced 2 batteries in our truck under warranty. Saved our vacation
I have to give credit where it’s due: Greg Norris, our service manager, was responsive and helpful getting our out-of-town repair scheduled on short notice. That part was handled very well while we were in town.
However, the repair itself was not. Sandy Sansing Chevrolet diagnosed our 2017 GMC Yukon Denali’s power steering problem as needing a new wiring harness. After a $200 diagnosis fee and over $800 in parts and labor, we were told it was fixed. It immediately failed again within an hour.
Granted, the truck has higher mileage, but with all their GM scanners and being part of ... Read More DealerRater - Apr 24, 2026
Overall, four stars. Service is excellent once the vehicle is in the door. Getting the vehicle in the door can be challenging, which is why I take care of generic service like oil changes elsewhere.
To set up this particular appointment, service had me first call parts for some items while service called for others, had to wait for service (who was waiting for parts) to call me to set a date, etc. It is was disjointed and I had no idea when I would be able to get my service.
Like I said, overall a good outcome, but it ... Read More DealerRater - Apr 24, 2026
Took our vehicle in for a 15,000 mile oil change and tire rotation.. They did the work requested. The dealership provided Uber, transportation home and back to pick up the car. That was appreciated.
This is now the fourth time I’ve brought my vehicle in for service, and once again, my tires were not rotated. This time, I was told it’s because the tires are “outdated.” That makes absolutely no sense to me—if the tires were already considered outdated, then why was I sold the car this way and a maintenance plan that’s supposed to cover services like tire rotation?
On top of that, there were multiple times I couldn’t even schedule maintenance because they were fully booked, which forced me to pay out of pocket for oil changes. ... Read More DealerRater - Apr 24, 2026
Upon arrival for my service appointment, I had a few questions and all were answered to my satisfaction.
Service Department issues with communication on a service charge for a transmission problem that is under warranty. Had to go to another Dealership to get it fixed under warranty. Still no response from the service department for a refund for the diagnostic fee.
I needed an oil change before heading home to Iowa. Scheduling was easy, they did quality work, have a comfortable waiting area, and friendly staff. The appointment took a little longer than expected but they treated me right for the inconvenience. Ill have no problem going back to them next year.
Great Service! The team did a great job! They got me in an out in an hour!
Prompt service by knowledgeable staff. Great price, less than I expected . Only Sandy Sansing service.
Polite, quick, and done a good job, they went above what we expected we will be back everytime we need something
Job was completed in a reasonable time and I received good information about my vehicle.
The greeter was not very friendly or welcoming, The service writer was not very personable. The ladies in the payment area were very friendly and polite consistently asking everyone in the waiting area if we needed anything. Used to be you get your car returned at least vacuumed and protective material was on driver seat and floor board. After leaving and reflecting on my experience to complete this survey, I felt like I was getting an oil change at Walmart and paying twice the price.
We had an outstanding experience at Sandy Sansing Car Dealership. From the moment we walked in, the team made us feel welcome and valued. The entire process was smooth, professional, and stress-free.
A special thank you to our service advisor, Mark Bensinger, who truly went above and beyond. He was knowledgeable, honest, and kept us informed every step of the way. It’s rare to find someone who genuinely cares about their customers, and his attention to detail and commitment to great service did not go unnoticed.
I highly recommend Sandy Sansing to anyone looking for top-notch service and a ... Read More DealerRater - Apr 11, 2026
Alan the salesman is great. Came away with a new friend. Service department is also great. When I had no way home after a drop off they furnished an Uber to take me home and return me when the service was complete the next day.
The communication and service was top level! Mark Bensinger was my service advisor and he is my HERO! Absolutely the best!
My wife’s car had an issue late in the evening. We had it towed to Sandy Samsibg Chevrolet in Foley. Al.. The service manager called me the next morning, gave me their diagnosis, and when I agreed, they ordered the parts and fixed her car. The repair was made, the car was clean, and we were delighted.
Very pleased with how the staff helped to resolve an issue with replacing lug nuts.
The dealership was very efficient and solved my car problem with my car being repaired in a timely fashion
Mark was great and the service was excellent. Could not have been happier with the visit.
Very pleasant and helpful to work with on our deal when purchasing our new vehicle.
Gregory Norris is fantastic and takes great care of me. Always super helpful! He provides excellent service
Everyone was kind and helpful, from my pull up, giving me full pricing, and time to check out! I’m not going anywhere else!
Very disappointed that I was charged $218. To look at my truck and no repairs for my problem, but they did try to up sale me for questionable other repairs. Very disappointed and will not be back EVER!!
Greg in the service department was great working a quick scan for me. It’s never fun paying dealership pricing but I came away confident I wasn’t taken advantage of and essentially satisfied with the price. Quality of the work was very good.
John over saw the progress of the truck and informed me of all up dates, he was very proficient and professional. The staff were just great to work with and im greatful for your team.
Good service and friendly staff. Arranged transportation home while vehicle being serviced and transportation back when it was ready.
All those we interacted with were friendly, knowledgeable, courteous, and answered all our questions respectfully.
Truck seem to be running fine, just got it back from Birmingham Chevrolet yesterday on 3-27-26. Sandy Sansing Chevrolet was very nice to me and my wife.
Nice shop and nice employees Waiting room was also nice Restroom was clean Enjoyed my wait
John Hopkins was as informative as can be. I chose a different direction due to price.
Over an hour and a half wait for an oil change, with an appointment. Price almost double what is charged for same service at Chevrolet dealerships in Arizona and Michigan
I got hit with hit with a $199 diagnostic fee that I didn’t know about. Apparently everyone is charged this if you bring your vehicle there unless something is covered by warranty. A transmission flush cost me over $700 ($498 flush + $199 fee).
Excellent service from Greg Norris. He took care of my wife and daughter while we were out of town; went above and beyond. Very grateful.
I bought a new vehicle here within a month of moving to Foley. And have had all my oil changes done here and everything that needed maintenance on and they are the best. Friendly and Professional. Highly recommend.
John is one great service advisor, fast service and kept me informed through out the service
After pulling our small travel trailer 5000 + miles Vegas and back to Alabama our new sierra pickup was down to 4% oil life. Problem was we were now in gulf shores 400 miles from home. Sandy Sansing Chevrolet’s service department saved the day by working us in & doing the job in an efficient and courteous manner. Thanks guys!
It was a great experience. All of my issues were corrected and I am very pleased.
I had an excellent experience at Sandy Sansing Chevrolet of Foley. Mark and the auto team took great care of my car, communicated clearly, and made the whole process quick and stress-free. Their professionalism and customer service were outstanding. Highly recommend!
As I have only driven the vehicle a short distance since the service, I can say the experience was excellent from meeting Mark, my Service Advisor, through all aspects until driveoff from dealership! At this point there is nothing I would recommend changing, especially Mark and the use of UBER for transfer!!!
We always have a good experience at Sandy Sansing Chevrolet! We took our GM truck in to be serviced & they were very prompt & courteous! Five Stars!
Service department handled the concerns in efficient and courteous manner - all concerns resolved. Thank you.
Great service and friendly people that does their best not to over charge you for the work that has to be done
Dealership was very accommodating and performed all work to a high standard . Wouldn’t hesitate doing business with them again , very friendly, professional staff 10/10 recommendation .
Great Service! Thank you so much! I will be back everytime! Very fast and efficient!
My first visit to sandy sansing. Friendly meeting, services for my car explained, very nice waiting area. Very happy with the whole experience.
Our service experience was great! The service manager was professional and friendly! Thank you for servicing our Yukon.
The personal at Sandy Sansing Foley are all very courteous and helpful. The go above and beyond to assist me and my needs whenever I’m in the dealership. They know me by name when I arrive which is definitely a great complement to their customer service.
My car is running well after being serviced at Sandy Chevrolet in Foley AL . Use of a loaner truck was greatly appreciated & necessary being on vacation in Gulf Shores The dealer’s website tracking during service needs improvement .The UBER service is a great service
Staff is always friendly, professional and willing to answer your questions or connect you with someone who can.
I was greeted by a friendly gentleman who explained what he was going to do and what I needed to do. Snacks and coffee were available to me in the lobby. He also came back an explained what they had done. The gal at the checkout was also very cheerful. It was a good experience. My seat was cover in plastic and a paper mat was on the floor. Because the car had a nice smell I assume they cleaned the steering wheel.
John Hopkins was extraordinary in being helpful and providing his “very busy” time in assisting me with my Corvette battery issues.
The service representative was very thorough and kept me well informed. My vehicles issue seemed to be properly and quickly repaired.
Mark, in service went above and beyond. Great overall dealership experience! Highly recommended. Great communication.